I think there can be a little too much polarization here – an out-and-out extrovert might be far too inappropriate where some of their professional interactions are concerned (did you know, for example, that those who consider themselves introverts are usually quite a bit more proficient at breaking bad news?) However, an out-and-out introvert might be in danger of allowing their shyness to make their interactions all about them and not their patients. We have to make an accommodation here: arguably, we’re all, to an extent, a mixture of introvert and extrovert – and yet we can surprise ourselves by discovering that we can feel comfortable when we make small adjustments to our behaviour in order meet both types of behaviour half-way – according, of course, to different contexts. As you’ll hopefully find out if you take the course – I’m passionate about you maintaining your personal authenticity at all times, and therefore I repeatedly remind you about customising all we do on the course to complement your own style. What is absolutely clear though, is that – as a professional – you need to be generous and engaged in your responses, and that means putting one’s own problems or nervousness aside in order to really give to one’s patients!